Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Right of withdrawal

Consumers have a 14-day right of withdrawal for standard goods.

To qualify for a withdrawal, your item must be in its original condition, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a withdrawal, please contact us at mail@paseo030.xyz within 14 days of receiving your item, please specify the reason of withdrawal plus images for documentation (in case needed).

Inspect your order upon arrival and contact us right away if the item is defective, damaged, or incorrect so we can resolve the issue.

Please note that we do not provide refunds or exchanges for discounted items.

We'll inform you once we've received and reviewed your return and will notify you if your refund has been approved. If approved, the refund will be processed to your original payment method. Please allow time for your bank or credit card company to complete the refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds
If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at .

 

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

 

Shipping returns
To return your product, you should mail your product to the address mentioned via e-mail.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

 

Need help?
Contact us at mail@paseo030.xyz for questions related to refunds and returns.